troubleshooting & Maintenance
Machine NOT running?- Switch got turned off - Cord unplugged - Wall Outlet issue - Blown Fuse Having a blown fuse is very rare and there is a spare fuse directly below the cord plug-in on the machine. Also, if a machine has been working when originally installed and suddenly stops it many times is due to the switch/cord/outlet issue and less likely due to equipment failure or a blown fuse.
Machine running but bad temperature?Clogged Filter on rear of machine, Lid not on correctly or bag not loaded properly, Accidental Thermostat adjustment (bumped when cleaning counter or machine) If addressing the issues just mentioned does not solve the problem - Call (800)269-4052 for service. Unfortunately, when we ship machines, they are sometimes mishandled resulting equipment failure - If this occurs Call (800)269-4052 for service.
Our machines are built to last with simple maintenance, such as:Cleaning the filter on the back of the machine periodically Wiping any condensation from inside the machine when changing product! (machines are self-defrosting which sometimes leads to water buildup if not wiped)
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